Privacy notice
Last updated 22 August 2026
This explains what happens to your information when you use the Home Cooling Checker. The short version: we only pass your contact details to one installer, we name that installer before you agree, and we never contact you or let anyone else contact you unless you asked us to.
1.Who we are
GetComfort is operated by Solomon Amos as a sole trader, who is the data controller for the personal data described here.
For anything in this notice, including any request about your data, contact [email protected].
2.What we collect, and why
Most of what the checker shows you is public record rather than information about you. Property attributes are looked up against your home's Unique Property Reference Number (UPRN) from open datasets described on our data sources page. That lookup happens before you have told us who you are.
| What | Why we have it | Lawful basis |
|---|---|---|
| Address or postcode, and the property answers you give (heating type, aspect, floor, conservation area, rooms to cool) | To produce your cooling plan. On its own this is property data, but it becomes personal data once attached to your contact details. | Consent, and our legitimate interest in operating the tool before any contact details exist |
| Your name, email address and phone number | To email you your plan, and to introduce you to one installer, where you asked for either. | Consent |
| Your result: overheating score and band, recommended system, grant position, planning verdict, lead score, property summary | So the installer you are introduced to arrives already understanding your property, and so we can tell whether the tool works. | Consent |
| A record of your consent: the exact wording you agreed to, the installer named in it, the time, your IP address and browser user-agent | To prove your consent was specific and freely given if it is ever questioned. This record is append-only and cannot be edited. | Legal obligation, and our legitimate interest in defending a regulatory claim |
| Server logs (IP address, page requested, user-agent) | Security, abuse prevention and diagnosing faults. | Legitimate interests |
| Anonymous, cookieless usage statistics | To see which pages and steps work. No cross-site tracking and no profile of you. | Consent |
4.How we will and will not contact you
We will only email you if you asked us to, and the installer will only contact you if you ticked the consent naming them. Those are two separate opt-ins and agreeing to one does not agree to the other.
We do not buy contact details, we do not email, text or call people who have not asked us to, and we do not contact homeowners identified through property modelling. The rules that govern this are the Privacy and Electronic Communications Regulations, and we treat them as a product constraint rather than a disclaimer.
You can withdraw consent at any time by emailing [email protected], or by telling the installer directly. Withdrawing is as easy as giving it, and it does not affect anything done before you withdrew.
5.Automated decisions
Your result is produced by a deterministic model, not by a person and not by a system that learns from your data. The same answers always produce the same result. Our methodology page sets out exactly what the model does and which public standards it follows.
The model does not make any decision with a legal or similarly significant effect on you. It recommends a system and tells you where you stand on the grant and on planning. Whether you actually qualify for the Boiler Upgrade Scheme grant is decided by an MCS-certified installer and Ofgem, and whether your installation needs planning permission is decided by your local planning authority.
7.How long we keep it
Leads and their consent records are kept for 24 months from the date you submitted them, then deleted. We keep them that long because a cooling installation is often considered across more than one summer, and because the consent record is the evidence that contacting you was lawful.
Server logs are kept for a short period for security purposes. Anonymous usage statistics contain nothing that identifies you and are kept indefinitely.
8.Your rights
Under UK GDPR you can ask us to:
- give you a copy of the personal data we hold about you;
- correct anything that is wrong;
- delete it;
- restrict or object to how we use it;
- send it to you or another provider in a portable format;
- stop using it for direct marketing, which we will always action.
Email [email protected] and we will respond within one month. There is no charge.
One limit worth being straight about: the consent record in section 2 is deliberately append-only, because a consent log that can be edited is not evidence of anything. If you ask us to erase your data we will delete your lead and contact details, and retain the minimum consent record needed to show the original contact was lawful, for the period in section 7.
If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office. We would rather you told us first so we can put it right.
9.Where your data is held
Your data is stored on servers in the European Economic Area. Where a supplier processes data outside the UK or EEA, that transfer is covered by the UK International Data Transfer Agreement or Addendum, or by adequacy regulations.
10.Changes to this notice
If we change how we use your data in a way that affects your rights, we will update this page and change the date at the top. Material changes to how we share data will not be applied retrospectively to information already collected under the previous version.