Terms of use

GetComfort, operated by Solomon Amos as a sole trader operates this site. Contact us at [email protected].

By using the site you accept these terms. If you do not accept them, please do not use the checker.

The checker gives you a well-informed starting point, not a survey. It is modelled from public data about your property and the answers you give. It is not a substitute for an installer visiting your home.

Specifically:

• Costs are indicative bands, not quotes. Only an installer who has seen your property can quote. Actual prices vary with access, pipe runs, electrical work and the units chosen.
• The planning verdict is indicative. We can tell you how the permitted development rules generally apply to a property like yours, but we cannot reliably determine from public data whether your home is listed or in a conservation area, and we say so when we cannot. Your local planning authority is the only body that can give you a binding answer, and a lawful development certificate is the way to get one.
• The overheating score is a model output based on recognised standards, not a measurement of your home.
• Grant eligibility is our reading of the published scheme rules applied to your answers. It is not a decision, and it is not a guarantee. See section 3.

Our methodology page explains precisely how each of these is produced, and data sources lists the public datasets behind them.

The Boiler Upgrade Scheme offers £2,500 towards an air-to-air heat pump. Two conditions decide whether that applies to you, and both are easy to get wrong:

• the heat pump must replace your existing fossil-fuel or direct-electric heating. Adding cooling while keeping your gas boiler does not qualify, however the installation is described to you; and
• it must be installed by an MCS-certified installer, who applies for the grant on your behalf.

We show you both branches honestly, including when the answer is that you do not qualify. The final decision rests with your MCS-certified installer and Ofgem, who administer the scheme. Scheme rules can change, and the date our figures were last checked against the published rules is shown on the pages that quote them.

If any installer tells you a cooling-only installation that keeps your boiler qualifies for this grant, that is wrong, and we would like to know about it.

If you ask to be introduced, we pass your details to one installer, named to you before you agree. That introduction is where our role ends.

Any survey, quote, contract, installation, warranty or grant application is strictly between you and that installer. We are not a party to it, we do not carry out installations, and we do not supervise their work.

We check that installers hold the accreditation their work requires: MCS for grant-eligible air-to-air heat pump installations, and F-Gas / REFCOM for refrigerant work on air conditioning. Accreditation is a genuine and meaningful filter, but it is not a guarantee of workmanship, timekeeping or price, and you should still satisfy yourself before you sign anything.

You keep every right you have against the installer under consumer law, including your cancellation rights. Nothing here affects those.

Installers pay us a fee when we introduce them to a homeowner. You never pay us anything, and the fee does not change your price.

We are telling you this up front because you would reasonably want to know, and because it is the obvious question about any site that offers free advice and then recommends someone.

What the fee does not do is change the recommendation. The system the checker recommends is decided by the model from your property and your answers, before any installer is matched. An installer cannot pay to be recommended more often, to change your result, or to be matched to leads outside the accreditation their work requires.

Please use the checker for genuine enquiries about a property you own or live in. Do not submit anyone else's contact details without their agreement, attempt to disrupt or gain unauthorised access to the site, or scrape it at a scale that degrades it for others.

The content, design, model and data compilations on this site belong to us or our licensors. You are welcome to quote or link to us with attribution. Republishing pages wholesale is not permitted. The public datasets we build on carry their own licences, which are listed on the data sources page.

We take real care that the model, the figures and the scheme rules on this site are accurate, and we cite our sources so you can check them.

We do not accept liability for decisions made solely on an indicative result without the installer survey that section 2 tells you to get, for the acts or omissions of an installer, or for changes to government schemes after the date shown on a page.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected.

The site is provided as it is. We aim to keep it available but do not guarantee uninterrupted access.

How we handle your information is set out in our privacy notice, which forms part of these terms. In short: your details go to one named installer and no one else, and only if you asked.

We may update these terms. The version in force is the one published here when you use the site, dated at the top of this page.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your own jurisdiction.